PLAY SAFE

Player Welfare

999nd Responsible Gaming — Your Wellbeing Comes First

At 999nd, entertainment and player safety go hand in hand. This page outlines the tools, policies, and guidance available to every player in Bangladesh to help you stay in control and enjoy gaming as it was meant to be enjoyed — responsibly.

18+ Only Safe Platform Time-Out Tools Deposit Limits Self-Exclusion

Our Commitment

Our Commitment to Responsible Gaming

999nd was built for the Bangladesh market with a clear principle: entertainment must never come at the cost of player wellbeing. Responsible gaming is not an afterthought or a compliance checkbox — it is a core value embedded into how 999nd operates, from the tools built into every player account to the training provided to our customer support team in Dhaka.

Online gaming and sports betting, whether on BPL cricket, live casino tables, or slot titles from Pragmatic Play and Spribe, can be a genuinely enjoyable pastime when approached with awareness and healthy limits. The moment it stops being fun, or starts to feel compulsive, financially stressful, or emotionally disruptive, it has crossed a line — and 999nd takes that transition seriously.

This page exists to make sure every player on the 999nd platform has clear, accessible information about the risks associated with gambling, the warning signs of problem gambling behaviour, and the concrete steps available — both within the 999nd platform and through external support organisations — to regain control.

Player-First Philosophy

Every feature on 999nd — from deposit flows to game lobbies — is designed with player welfare considerations built in. We would rather lose a session's revenue than enable a player in distress to continue gambling.

In-Account Control Tools

999nd provides deposit limits, session time reminders, cool-off periods, and full self-exclusion directly within your account settings — no lengthy form or waiting period required to activate basic limits.

Trained Support Team

Our customer support staff are trained to recognise signs of gambling distress and to respond empathetically. Reaching out to [email protected] is always an option — no judgement, no barriers.

Transparent Odds and Rules

999nd presents game rules, return-to-player (RTP) figures, and betting odds clearly so players can make informed decisions. We never obscure the house edge or misrepresent the chances of winning.

No Underage Access

999nd enforces strict age verification at registration and at withdrawal. Players must be 18 years or older. Accounts found to be operated by minors are permanently closed and any funds are withheld.

No Marketing to Vulnerable Players

Players who have activated a self-exclusion or cooling-off period are automatically removed from all 999nd promotional communications. We do not send bonus offers or re-engagement emails to players who have opted out.

Age Restriction

Age Restriction — 18+ Only

999nd verifies player age at the point of account registration and again during KYC checks triggered at the withdrawal stage. Players are required to confirm they are 18 or older during sign-up, and identity documents may be requested to confirm this. Any account where the player is found to be underage is immediately and permanently suspended, with all funds withheld in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device with younger family members — a common situation in households across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh — 999nd strongly encourages you to take the following precautions:

Always log out of your 999nd account when you have finished your session, particularly on shared mobile devices.
Never save your 999nd password in a browser profile that is accessible to a minor.
Consider using parental control software to restrict access to gambling domains on shared devices.
Keep your bKash or Nagad mobile banking credentials separate and secure so that minors cannot initiate deposits.
Talk to younger family members openly about the risks associated with gambling and the legal age requirement.

If you believe a minor has accessed your 999nd account or has registered their own account, contact [email protected] immediately. We will investigate and take appropriate action without delay.

Protection Tools

Player Protection Tools

999nd equips every registered player with a set of practical tools designed to help maintain healthy gambling habits. These tools are available directly within your account settings and can be activated at any time — no approval process, no waiting period for basic limits. 999nd believes that putting control in the player's hands is the most effective form of harm prevention.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). Once a limit is active, you cannot deposit beyond it for the chosen period — even if you contact support and request an increase. Deposit limits can be reduced immediately but increases take 24 hours to take effect, giving you a cooling-off window.

Session Time Reminders

Configure a session length reminder that notifies you after a set duration — for example, 30 minutes or 1 hour — and prompts you to review how long you have been playing. This is particularly useful when enjoying fast-paced games such as Spribe Aviator or live baccarat from Evolution Gaming, where time can pass quickly.

Cool-Off / Time-Out Period

Take a short break from 999nd by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. You can still withdraw any existing balance. Cool-offs are activated immediately and cannot be reversed before they expire.

Loss Limits

Cap the maximum amount you are prepared to lose over a defined period — daily, weekly, or monthly. When your net losses reach the set threshold, 999nd automatically restricts further play for the remainder of that period, helping prevent chasing losses — one of the most common triggers for escalating gambling harm.

Wager / Bet Limits

Set a maximum single-bet or total-wager cap to prevent impulsive high-stakes betting. This tool is especially useful for cricket betting during high-tension BPL or T20 World Cup matches, when in-play betting can escalate quickly. Wager limits, like deposit limits, take 24 hours to increase but reduce immediately.

Reality Checks & Account History

At any time, you can access a full breakdown of your betting and gaming history on 999nd — including total deposits, total withdrawals, net position, and session durations over any date range. Reality checks provide an honest picture of your activity and help counter the natural human tendency to underestimate gambling spend.

Warning Signs

Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It typically develops gradually — what begins as an enjoyable hobby can shift into compulsive behaviour over time. Recognising the early warning signs is the most important step toward addressing the issue before it causes serious harm to your finances, relationships, and mental health.

The following signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you — or to someone you know — please read the Self-Exclusion and Support Resources sections below, and consider reaching out for help.

Spending more money on gambling than you originally planned, repeatedly and without being able to stop.

Chasing losses — placing larger or more frequent bets to try to recover money you have already lost.

Losing track of time while gambling — sessions lasting significantly longer than intended.

Neglecting family responsibilities, work, or social relationships due to time or money spent on gambling.

Hiding your gambling activity from family members or close friends, or lying about the amounts involved.

Feeling anxious, irritable, or restless when you try to cut down or stop gambling.

Borrowing money — from family, friends, or financial products — specifically to fund gambling activity.

Using gambling as a way to cope with stress, depression, loneliness, or emotional pain rather than for entertainment.

Making repeated unsuccessful attempts to set limits on your gambling or stop entirely.

Depleting savings, selling personal possessions, or failing to cover essential household expenses due to gambling losses.

Feeling compelled to check betting apps or game results obsessively throughout the day.

Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction.

Identifying with one or two of these signs does not automatically mean you have a gambling problem. However, if you recognise a consistent pattern across multiple signs, we strongly encourage you to use the Self-Assessment Quiz below and to explore the self-exclusion and support options outlined further down this page. Taking action early is far easier than addressing entrenched problem gambling behaviour.

Self-Exclusion

Self-Exclusion & Account Closure

Self-exclusion is the strongest player protection tool available on 999nd. When you activate a self-exclusion, your account is suspended for the chosen duration and you are blocked from logging in, depositing, placing bets, or claiming bonuses. Any promotional emails or SMS messages are stopped immediately. Self-exclusion is a serious, meaningful barrier — not just a notification.

999nd offers self-exclusion periods of 6 months, 1 year, 2 years, 3 years, or permanent exclusion (indefinite closure). Unlike cool-off periods, self-exclusion cannot be reversed before the chosen period ends, regardless of requests made to customer support. This irreversibility is intentional — it is what makes self-exclusion an effective tool for players who recognise they need a firm boundary.

Step-by-Step

How to Activate Self-Exclusion on 999nd

Log in to your 999nd account Go to the 999nd Login page and sign in with your registered credentials.
Navigate to Account Settings Click on your profile icon and select "Account Settings" from the dropdown menu.
Open the Responsible Gaming tab Select the "Responsible Gaming" section within Account Settings.
Select Self-Exclusion Choose "Self-Exclusion" from the list of available tools and select your preferred exclusion period.
Confirm the exclusion Read the confirmation notice carefully — it explains that the exclusion cannot be reversed — and confirm your choice.
Withdraw your balance first Before confirming self-exclusion, ensure you have withdrawn any remaining account balance via bKash, Nagad, Rocket, or your preferred payment method. Once excluded, you can still submit a withdrawal request via email.

What Happens During Self-Exclusion

Account access is immediately blocked — you cannot log in.
All marketing and promotional communications are stopped.
Any pending bonuses or free spins are cancelled and forfeited.
Existing balance withdrawals can still be requested via email to [email protected].
Exclusion cannot be reversed or shortened — not even by contacting support.
After the exclusion period ends, reactivation requires a deliberate opt-in — your account does not automatically reopen.

If You Cannot Access Your Account to Self-Exclude

If you are unable to log in to activate self-exclusion — for example, because you have forgotten your password and are concerned about accessing the platform — please contact 999nd's customer support directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, registered mobile number, and full name. Our support team will manually activate the exclusion on your account within one business day, and will not challenge or delay the request.

Self-Assessment

Self-Assessment Quiz

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are not recorded by 999nd and are purely for your own reflection. If you find yourself answering "Yes" to three or more questions, we encourage you to review the Support Resources section below and consider using one of the player protection tools available in your 999nd account.

1. Have you ever spent more money gambling than you originally intended in a single session?

Consider whether this has happened occasionally (normal) or repeatedly and consistently (a potential pattern).

2. Have you ever borrowed money or sold something to fund your gambling?

This includes borrowing from family members, friends, or using credit facilities specifically to deposit into a betting or casino account.

3. Have you ever felt the need to bet increasingly large amounts of money to get the same level of excitement?

Escalating stakes over time to maintain the same emotional effect is a recognised indicator of problem gambling behaviour.

4. Have you ever tried to win back money you have lost by placing further bets — commonly known as "chasing losses"?

Chasing losses is one of the most common and damaging patterns associated with problem gambling.

5. Has gambling ever caused you to neglect work, family responsibilities, or important personal commitments?

Reflect honestly on whether gambling has impacted your reliability, relationships, or professional performance.

6. Have you ever felt irritable, anxious, or restless when you tried to cut down on or stop gambling?

Emotional withdrawal symptoms when attempting to stop are a key indicator that gambling may have become compulsive.

7. Have you hidden your gambling activity or the amounts you have spent from people close to you?

Concealment is often a sign that you are aware your gambling has reached a level you would not want others to see.

8. Do you gamble to escape stress, boredom, sadness, or other negative feelings rather than primarily for entertainment?

Using gambling as a primary emotional coping mechanism significantly raises the risk of developing a dependency.

Support Resources

If you believe gambling is negatively affecting your life — or the life of someone you care about — reaching out for professional support is the most important action you can take. A number of organisations and resources are available to people in Bangladesh and internationally who are struggling with problem gambling.

National Mental Health Helpline

Bangladesh's Kaan Pete Roi (meaning "lending an ear") is a volunteer-run emotional support helpline operating in Bangladesh for people experiencing emotional distress, including gambling-related anxiety and financial stress. Reach out for a compassionate, confidential conversation.

Helpline: 01779-554391

National Institute of Mental Health

The National Institute of Mental Health (NIMH) in Dhaka provides psychiatric and psychological services including treatment for behavioural addictions. If gambling has become a serious clinical concern, speaking to a qualified mental health professional is the recommended course of action.

NIMH Dhaka — Public Health Resource

Gamblers Anonymous

Gamblers Anonymous is an international peer support fellowship for people who recognise they have a gambling problem and want to stop. Their twelve-step programme and regular group meetings have helped millions of people worldwide regain control. Online meetings are also available for people in Bangladesh.

gamblersanonymous.org

Gam-Anon (Family Support)

Gam-Anon is a support organisation specifically for the families and friends of problem gamblers. If someone close to you is struggling with gambling addiction, Gam-Anon provides guidance, peer support, and practical advice on how to help without enabling further harm.

gam-anon.org

GamCare (International Resource)

GamCare is one of the leading international providers of information, advice, and support for anyone affected by problem gambling. Their website includes a self-assessment tool, live chat support, and a directory of counselling services available worldwide.

gamcare.org.uk

999nd Responsible Gaming Team

Our dedicated responsible gaming support team is available via email. Whether you want to activate a limit, discuss self-exclusion, raise a concern about your own account activity, or seek a referral to a support organisation, we are here to help — without judgement and without delay.

[email protected]

Get Help

Getting Help & Contacting 999nd

999nd's responsible gaming commitment does not end at publishing this page. If at any point you feel that your gambling on the 999nd platform — whether that is cricket betting on BPL matches, live casino games, slots from Pragmatic Play, or Mega Fishing titles — is no longer fully within your control, we urge you to take action today rather than waiting.

The single most important message on this page is this: asking for help is a sign of strength, not weakness. Gambling problems affect people across all backgrounds and income levels throughout Bangladesh, from Rajshahi to Cox's Bazar, from Sylhet to Khulna. You are not alone, and support is genuinely available.

How to Contact 999nd for Responsible Gaming Support

Email our support team at [email protected] with the subject line "Responsible Gaming" and describe what you need — whether that is activating a tool, requesting self-exclusion, asking a question about your account history, or simply seeking a referral to an external support organisation. All responsible gaming requests are treated as the highest priority and will receive a personal, considered response.

Please note that our support email address is displayed here as plain text and is not a clickable link. To contact us, copy the address — [email protected] — and paste it into your email client manually. This is intentional: it helps ensure that your communication is deliberate and considered.

A Note on Responsible Gaming During Eid and Festive Seasons

During major celebrations in Bangladesh — including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Durga Puja — it is natural for leisure spending, including online gaming, to increase. 999nd encourages all players to set and review their deposit and loss limits before the start of any festive period, as the combination of additional free time, social excitement, and promotional offers can make it easier for spending to escalate beyond what is comfortable. Responsible gaming practices are just as important — arguably more so — during peak entertainment periods.

Quick Reference

Responsible Gaming — Key Commitments at a Glance

18+ age restriction strictly enforced at registration and withdrawal.

Deposit, loss, and wager limits available to every player.

Cool-off periods of 24 hours up to 30 days, effective immediately.

Self-exclusion options from 6 months to permanent account closure.

No marketing communications sent to self-excluded or cooling-off players.

Full account transaction and session history accessible on demand.

Responsible gaming requests handled as the highest support priority.

SSL-encrypted platform with secure bKash, Nagad, and Rocket payment processing.

Need Immediate Help?

Our responsible gaming team reads every message. Write to us — your request will be treated with complete confidentiality and care.

[email protected]

Plain text only — copy and paste into your email client.

Play Responsibly

Ready to Play? Set Your Limits First.

If you are confident you are in control of your gambling, 999nd has a full range of entertainment waiting — from cricket betting on BPL and T20 tournaments to live casino tables, slots, and Mega Fishing. Log in, set your deposit limit, and enjoy responsibly. For any questions, our FAQ covers the most common topics.